Title: The effects of emotional intelligence in employees performance

Authors: Gadaf Rexhepi; Besar Berisha

Addresses: South East European University, Ilindebska n. 335, 1200, Tetovo, Macedonia ' Department of Treasury – Finance, ECOLOG International, Macedonia

Abstract: The research aim is to identify the effect of emotional intelligence employee's performance in their working place. With this research we would like to prove that the success in working and in overall working performance is not depending only on professional knowledge and the level of IQ of employees and managers, but also very important impact is having the level of emotional intelligence. Based on research result from 265 respondents divided into 215 non-manager positions and 51 respondents with managers/director position from different private and public institutions we concluded that also in Macedonia the success of managing changes is depending from the level of emotional intelligence. There is significant correlation between the level of EQ and the index of managing changes.

Keywords: emotional intelligence; employee performance; performance; change management.

DOI: 10.1504/IJBG.2017.084351

International Journal of Business and Globalisation, 2017 Vol.18 No.4, pp.467 - 479

Received: 22 Oct 2015
Accepted: 22 Dec 2015
Published online: 06 Jun 2017 *

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