Title: Preparing for transformational change: a framework for assessing organisational change readiness

Authors: Gayla S. Napier; David J. Amborski; Victoria Pesek

Addresses: Fielding Graduate University, 2020 De La Vina St., Santa Barbara, CA 93105, USA ' Change, Learning and Performance Practice, Ciber, Inc., 6312 S Fiddler's Green Circle, Suite 600 E, Greenwood Village, Colorado 80111, USA ' Department of Finance & Management, State of Vermont, 109 State St., Montpelier, VT 05609-0401, USA

Abstract: The organisation in this case, along with the collaboration of staff and a consulting partner, completed an organisational change readiness assessment in anticipation of an enterprise-wide system transformation. Preparation of people ahead of disruptive technology implementation provides a unique opportunity in any organisation. The subject of the case, a state-wide public sector entity, lacks an institutionalised change management culture and faces challenges consistent with many government organisations. The assessment methodology resulted in a significant amount of data that provided people, process, and cultural insight. The challenge facing the state is how to respond to the assessment as they plan for the technology project.

Keywords: organisational readiness; organisational behaviour; readiness for change; business transformation; organisational change; behaviour change; strategy; technology project; enterprise resource planning; ERP.

DOI: 10.1504/IJHRDM.2017.085265

International Journal of Human Resources Development and Management, 2017 Vol.17 No.1/2, pp.129 - 142

Received: 03 Mar 2016
Accepted: 29 Jul 2016
Published online: 19 Jul 2017 *

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