Title: Provide a framework to determine the key success factors of knowledge management based on ABC analysis: an empirical study in Iranian organisations

Authors: Arash Apornak; Abbas Keramati

Addresses: School of Industrial Engineering, Islamic Azad University, South Tehran Branch, Tehran, Iran ' Department School of Industrial Engineering, College of Engineering, University of Tehran, Iran

Abstract: The main aim of this research is to control and supervise organisational resources to reach to an added value. In such a case, the recognition of critical factors to implement KM successfully might be very important. The current research addresses the major factors in implementing KM based on a variety of literature sources and then compares it with similar factors in an Iranian organisation. To reach to this objective, the ABC analysis has been used in which the variety of factors have been categorised in three groups, The findings of the paper indicate that all key factors derived from literature review remains valid in case of Iranian organisation but the degree of importance for major factors upgrade one level in case of the Iranian organisation. The results also illustrated that the only factor which has lost its importance in compared with the literature review is the 'organisation flexibility'.

Keywords: framework; knowledge management; KM; ABC analysis; key success factors; organisation; Iran.

DOI: 10.1504/IJMCP.2017.085833

International Journal of Management Concepts and Philosophy, 2017 Vol.10 No.3, pp.282 - 300

Received: 05 Dec 2016
Accepted: 18 Feb 2017
Published online: 15 Aug 2017 *

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