Title: Exploring the antecedents of marketing-operations interface quality and competitive aggressiveness

Authors: Sumi Jha; Som Sekhar Bhattacharyya

Addresses: National Institute of Industrial Engineering, Mumbai, India ' National Institute of Industrial Engineering, Mumbai, India

Abstract: The purpose of the study is to develop a model on Marketing Operations Interface Quality (MOIQ) and Competitive Aggressiveness (CA). The model is developed by establishing the relationship between MOIQ and CA with Enacting Organisational Environment (EOE), Management Support (MS) and Human Resource Management Development (HRDM). The study is conducted by a structured survey questionnaire on 413 managers related to manufacturing organisations in India, employed in both private and public-sector firms. The data were analysed using structural equation modelling. The results of the study indicated goodness of fit of the model having independent variables Enacting Organisational Environment, Management Support and Human Resource Management Development. The dependent variables of the model were Marketing Operations Interface Quality and Competitive Aggressiveness.

Keywords: EOE; enacting organisational environment; management support; HRDM; human resource management development; MOIQ; marketing operations interface quality; competitive aggressiveness.

DOI: 10.1504/IJMP.2018.090847

International Journal of Management Practice, 2018 Vol.11 No.2, pp.218 - 232

Received: 24 Aug 2016
Accepted: 01 Dec 2017
Published online: 28 Mar 2018 *

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