Title: Supplier selection and evaluation using QFD and ELECTRE in quality management system environment (case study: Faravari & Sakht Company)

Authors: Mitra Abbaszadeh Tavassoli; Soroush Avakh Darestani; Sara Abbaszadeh Tavassoli

Addresses: Department of Industrial Engineering, Bandar E Anzali International Branch, Islamic Azad University, Bandar E Anzali, Iran ' Department of Industrial Engineering, Faculty of Industrial and Mechanical Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran ' Department of Industrial Engineering, Bandar E Anzali International Branch, Islamic Azad University, Bandar E Anzali, Iran

Abstract: The purpose of supplier selection is to identify suppliers and vendors that consistently the highest potential to meet the needs of a company for an acceptable cost. Comparing this choice through an extensive set of criteria and standards-based suppliers has been done. The aim of this study is to evaluate and select suppliers with QFD method and ELECTRE in the quality management system. So create a set of quality HOQ, the connection between the purchased product specifications and evaluation criteria for suppliers and suppliers creates interdependence criteria, will be considered. To assess the needs of customers, QFD deals and then using ELECTRE model selection criteria for suppliers using the Shannon entropy weighting and finally ranked. The results of this research show that supplier's index and related strategies are least important relationships as well as resource received the highest weight and the design and development was given the highest rank.

Keywords: assessment and selection of suppliers; multi-criteria decision; QFD; quality management system.

DOI: 10.1504/IJPQM.2018.091171

International Journal of Productivity and Quality Management, 2018 Vol.24 No.1, pp.84 - 100

Received: 01 Jul 2016
Accepted: 01 Mar 2017
Published online: 13 Apr 2018 *

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