Title: Factors affecting ERP implementation success in Jordanian commercial banks sector

Authors: Maha Alkhaffaf; Mufleh Amin AL Jarrah; Louay Karadsheh; Samer Alhawari

Addresses: Management Information System Department, The World Islamic Sciences and Education University, Sport City, P.O. Box 962712, Amman, 11196, Jordan ' Management Information System Department, Amman Arab University, P.O. Box 2790, Amman, 11821, Jordan ' Higher College of Technology (DBM-CIS), P.O. Box 15825, Dubai, UAE ' Management Information System Department, The World Islamic Sciences and Education University, Sport City, P.O. Box 962712, Amman, 1196, Jordan

Abstract: Today, great potential is envisaged for enterprise resource planning (ERP) systems in bank's sector; software vendors have been repackaging their ERP implementation success for commercial bank's sector with a recent focus upon the role of knowledge transfer. This paper describes some of the common factors affecting ERP implementation success by using knowledge transfer as mediate factor. We identify key success factors of ERP implementation in a Jordanian commercial bank's sector as a sample. Therefore, the examination of the proposed model was made using a newly developed questionnaire. The questionnaires were distributed to a group of 240 persons employed in 13 commercial banks in Jordan. ERP users were selected as key respondents to the questionnaires. Additionally, the empirical data were analysed using the smart partial least square (PLS) technique. The main findings of the empirical study show significant influence of using ERP factors in enhancing the ERP implementation success mediation by the factor of knowledge transfer. The paper proposed an enhanced model that examines vital issues concerning ERP factors effective implementation, thus, providing valuable outcomes for decision-makers and academics.

Keywords: enterprise resource planning; ERP; ERP factors; knowledge transfer; ERP implementation success; commercial banks sector.

DOI: 10.1504/IJEBR.2018.092148

International Journal of Economics and Business Research, 2018 Vol.15 No.4, pp.417 - 441

Received: 29 May 2017
Accepted: 09 Aug 2017
Published online: 05 Jun 2018 *

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