Title: A framework for using business excellence models for performance improvement at an operational level

Authors: Grant MacKerron, Ron Masson, Richard Moffat

Addresses: Napier University Business School, Craiglockhart Campus, Colinton Road, Edinburgh, EH14 1DJ, UK. ' Napier University Business School, Craiglockhart Campus, Colinton Road, Edinburgh, EH14 1DJ, UK. ' Plexus Technology Group, Pinnaclehill Industrial Estate, Kelso, TD5 8DW, UK

Abstract: It is important that manufacturing organisations are able to measure their performance in a way that will enable them to better manage their organisation to achieve competitive advantage. This paper argues that there are already appropriate methodologies that have been developed for this purpose, namely self-assessment against quality awards and business excellence models. Subject to development to overcome their weaknesses, these can be used for measuring manufacturing performance at an operational level. The research reported here outlines the development of such a framework and its successful application to a case example of a manufacturing facility in the UK.

Keywords: manufacturing performance; performance measurement; operational level; performance improvement; self-assessment; business excellence models; quality awards.

DOI: 10.1504/IJMTM.2006.009246

International Journal of Manufacturing Technology and Management, 2006 Vol.8 No.4, pp.401 - 416

Published online: 13 Mar 2006 *

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