Title: Crisis management model using fuzzy cognitive map

Authors: Farzad Firouzi Jahantigh; Ehsan Khanmohammadi; Azam Sarafrazi

Addresses: Department of Industrial Engineering, University of Sistan and Baluchestan, Zahedan, Iran ' Department of Industrial Engineering, University of Tehran, Tehran, Iran ' Department of Management, International Unit of Qeshm, Payam Noor University, Qeshm, Iran

Abstract: Managers who enable their organisations to recover from a crisis exhibit a complex set of competencies in each of the five phases of a crisis - signal detection, preparation and prevention, damage control and containment, business recovery and reflection and learning. Given the importance of crisis management in organisations, this study provided an integrated crisis management model. To provide the model, the crisis management literature was reviewed in detail and crisis criteria were extracted in three pre-crisis, crisis and post-crisis stages. Experienced managers using DEMATEL method determined the relations between criteria. The final relation of criteria that was calculated through DEMATEL and FCM methods was entered into a fuzzy cognitive map as an input and the final crisis management model was drawn. In addition to integrated crisis management model, the ranking of crisis criteria was also one of the results of this study that could empower managers to respond to threats.

Keywords: crisis; crisis management; crisis criteria; fuzzy cognitive map; DEMATEL method.

DOI: 10.1504/IJBEX.2018.094704

International Journal of Business Excellence, 2018 Vol.16 No.2, pp.177 - 198

Received: 01 Apr 2017
Accepted: 03 Aug 2017
Published online: 12 Sep 2018 *

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