Title: Radical improvement of e-government services in Dubai

Authors: Ahmed AlSayegh; Chowdhury Hossan; Bret Slade

Addresses: Abu Dhabi University, Abu Dhabi 59911, UAE ' Latrobe University, 1B Conondale Street, Tarneit, Vic 3029, Australia ' Latrobe University, Edwards Rd, Flora Hill VIC 3552, Australia

Abstract: Dubai possesses the 32nd most advanced e-government system in the world, according to the United Nations. The authors highlight the factors that led to the success of e-government in Dubai since its inception in 2000. These factors include excellent information technology infrastructure, government support for innovations, sufficient finances, and the high e-participation of individuals and corporations. A comparison of Dubai e-government with regional states of Oman and Saudi Arabia concludes that Dubai e-government has led the transformation.

Keywords: Dubai e-government; e-participation; e-readiness; e-government success factors; UN e-government survey; Dubai.

DOI: 10.1504/IJSTM.2019.096613

International Journal of Services Technology and Management, 2019 Vol.25 No.1, pp.53 - 67

Received: 25 May 2016
Accepted: 26 Jan 2017
Published online: 07 Dec 2018 *

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