Title: Service provider's rationalisation for the performance improvement of the organisation: a case study

Authors: Bhaskar B. Gardas; Rakesh D. Raut; Annasaheb H. Jagtap; Pradeep Yadav

Addresses: Mechanical Engineering Department, 8, Saboo Siddik Polytechnic Road, New Nagpada, Byculla, Mumbai, Maharashtra 400008, India ' National Institute of Industrial Engineering (NITIE), Vihar Lake, Mumbai – 400 087, Maharashtra, India ' Mechanical Engineering Department, 8, Saboo Siddik Polytechnic Road, New Nagpada, Byculla, Mumbai, Maharashtra 400008, India ' Mechanical Engineering Department, 8, Saboo Siddik Polytechnic Road, New Nagpada, Byculla, Mumbai, Maharashtra 400008, India

Abstract: In the highly competitive environment organisations want to select an efficient service provider (SP) for improving their supply chains performance. The objective of the present study is to evaluate the selection criteria identified through literature review and expert opinions, specific to the oilfield services for the selection of (surface equipment's) service providers in the Indian context by employing an analytic hierarchy process (AHP) approach. The results of the study revealed that cost and preventive maintenance measures are the top two significant criteria, and the service provider 1 is the best amongst 15 shortlisted SPs. The developed hierarchical model is intended to guide the decision and policy makers in understanding the evaluation process, and for formulating the strategies and policies for the same.

Keywords: service providers' rationalisation; performance improvement; evaluation; selection; analytic hierarchy process; AHP; oilfield services.

DOI: 10.1504/IJPQM.2019.096989

International Journal of Productivity and Quality Management, 2019 Vol.26 No.1, pp.21 - 33

Received: 02 Aug 2017
Accepted: 29 Oct 2017
Published online: 14 Dec 2018 *

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