Title: Can incivility impede knowledge sharing behaviour?

Authors: Muhammad Farrukh; He Ting; Imran Ahmad Shahzad; Zhou Hua

Addresses: Faculty of Business and Management, Cyberjaya University College of Medical Sciences, Cyberjaya 63000, Malaysia ' Institute of Graduate Studies, SEGi University, Malaysia ' Post Graduate Centre, Limkokwing University of Creative Technology, Cyberjaya, Malaysia ' Post Graduate Centre, Limkokwing University of Creative Technology, Cyberjaya, Malaysia

Abstract: The core aim of this research is to empirically investigate the impact of work place incivility on knowledge sharing behaviour (KSB). Additionally, a mediating role of organisational support was also assessed. Data were collected with the help of pen and paper survey, and a total of 450 questionnaires were sent to the employees working in IT, and telecommunication industries, out of which 380 survey questionnaires were received back. Partial least square structural equation modelling technique was used to test the developed hypotheses. Results of the statistical analysis showed that there is a significant relationship between incivility and KSB and also revealed a significant mediation effect of POS. Several implication and contribution of the study are discussed. This study contributed to the theory by bonding two opposing poles of social exchange theory in one framework. Especially, the role of incivility and organisational support in knowledge sharing has not yet been investigated in one model.

Keywords: incivility; knowledge sharing behaviour; KSB; perceived organisational support; POS.

DOI: 10.1504/IJISCM.2018.098381

International Journal of Information Systems and Change Management, 2018 Vol.10 No.4, pp.295 - 310

Received: 01 Mar 2018
Accepted: 01 Oct 2018
Published online: 18 Mar 2019 *

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