Title: Do TQM practices improve organisational success? A case study of electronics industry in the UAE

Authors: Haitham Alzoubi; Gouher Ahmed

Addresses: Skyline University College, University City of Sharjah, P.O. Box 1797 Sharjah, UAE ' Skyline University College, University City of Sharjah, P.O. Box 1797 Sharjah, UAE

Abstract: Total quality management (TQM) is an inescapable strategic and business development tool, and there is a widespread consensus that implementation of total quality management plays a vital role in achieving the success of the organisations. This study investigates the relationship between the practices of total quality management and the organisational success with reference to the electronic industry in the United Arab Emirates with a sample of 50 firms in 2016-17. The literature on the TQM widely supports the success of TQM practices in making their organisation successful. The results of this exercises arrived through regression, co-relation, etc., the methods are also in consonance with the studies in the field, proving TQM to be a pure business/organisation success tool more so in the electronics in the UAE, open to global competition, calling for a culture of quality and commitment to TQM by the management.

Keywords: quality; total quality management; TQM; organisational success; electronics industry; economics; business research; UAE; culture.

DOI: 10.1504/IJEBR.2019.099975

International Journal of Economics and Business Research, 2019 Vol.17 No.4, pp.459 - 472

Received: 25 Oct 2017
Accepted: 04 May 2018
Published online: 03 Jun 2019 *

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