International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

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2024 Vol.29 No.1


Pages Title and author(s)
1-17Perceived service process in e-service delivery system: B2C online retailers performance ranking by TOPSIS
Piyush Gupta; Amit Sachan; Vivek Mishra
DOI: 10.1504/IJSTM.2024.138237
18-38Customer acceptance of unmanned stores with a focus on grocery retail
Caroline Heins; Sebastian Scheler
DOI: 10.1504/IJSTM.2024.138248
39-58Data as a potential path for the automotive aftersales business to remain active through and after the decarbonisation
Jorge Eslava-Bautista; Mark Beecroft
DOI: 10.1504/IJSTM.2024.138262
59-75Commercial air transport in Africa: changing structure and development of country pairs
Sören Eriksson; Bengt Söderlund
DOI: 10.1504/IJSTM.2024.138147
76-96Characteristics of industrial service ecosystem practices for industrial renewal
Maaria Nuutinen; Katri Valkokari; Maarit Halttunen; Katariina Palomäki
DOI: 10.1504/IJSTM.2024.138259

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