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Organisational management through performance indicators
Liane Mahlmann Kipper; Elpidio Oscar Benitez Nara; Julio Cesar Mairesse Siluk; Cristian Caurio; André Luiz Emmel Silva; Juliana Ipê Da Silva
International Journal of Services and Operations Management (IJSOM), 2019 Vol.34 No.4, pp.447 - 464
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