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Measuring ombudsman performance: evidence from Brazilian ombudsman offices in public higher education institutions
Josiane De Fatima Rosa Da Silva; Glauco Henrique De Sousa Mendes; Jorge Henrique De Oliveira Silva; Gilberto Miller Devos Ganga; Manoel Fernandes Martins; Ricardo Coser Mergulhão
International Journal of Business Performance Management (IJBPM), 2020 Vol.21 No.4, pp.437 - 454
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