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What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust
Hiram Ting; Kim-Lim Tan; Xin-Jean Lim; Jun-Hwa Cheah; Qian-Hui Ting; Hui-Bun Ting
International Journal of Services, Economics and Management (IJSEM), 2020 Vol.11 No.3, pp.234 - 255
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