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Paradoxes of customer satisfaction in telecommunication industry in Goa, India
Diksha Naik Gaonkar; Subhash Kizhakanveatil Bhaskaran Pillai; Jick Castanha; Ling-Chen Chang; Ruey Feng Chen
International Journal of Learning and Change (IJLC), 2021 Vol.13 No.3, pp.264 - 288
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