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The mediating effect of business ethics in the relationship between total quality management and sustainable performance: perspective from 4- and 5-stars hotels
Kit-Yeng Sin; Choon Ling Sim; Yi Jin Lim; Damien Lee; Joanne Shaza Janang
International Journal of Productivity and Quality Management (IJPQM), 2021 Vol.34 No.2, pp.176 - 204
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