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Design and validity of a holistic scale for service-quality self-assessments: a case study in service companies
Jasmin Herrera-de-la-Barrera; Claudio Romano Narvaez-Zuñiga; Maria Auxiliadora Iglesias-Navas; Alexander Pulido-Rojano
International Journal of Productivity and Quality Management (IJPQM), 2022 Vol.35 No.4, pp.494 - 516
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