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Service quality and customer delight: considering the mediating role of satisfaction and loyalty
Ali Nazeri; Seyed Mohamad Mehdi Kazemi; Rozita Shahriyari; Maryam Jalali; Sadaf Roshani; Anita Motakiani
International Journal of Management Development (IJMD), 2022 Vol.2 No.2, pp.151 - 165
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