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Towards the analysis of e-CRM practices using an integrated fuzzy approach
Ali Zamani Babgohari; Mahdie Hamedi; Mohammadreza Taghizadeh-Yazdi; Salman Nazari-Shirkouhi
International Journal of Electronic Customer Relationship Management (IJECRM), 2022 Vol.13 No.3, pp.272 - 293
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