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The excellence heart 2.0: a holistic model for sustained and innovative business excellence tested in an HVAC company
Soumaya Elyoussoufi; Mohamed Mazouzi; Anass Cherrafi; Jamal Elbaz
International Journal of Business Performance and Supply Chain Modelling (IJBPSCM), 2023 Vol.14 No.2, pp.204 - 228
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