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Workplace incivility and frontline employees' capacity to satisfy customers: what stands in-between?
Nguyen Hong Quan; Vu Phuong Linh; Pham Ngoc Anh; Vu Quynh Chi; Nguyen Kim Thanh; Duong Minh Hang
International Journal of Process Management and Benchmarking (IJPMB), 2023 Vol.15 No.1, pp.107 - 130
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