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Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach
Sajjad Kheyri; Farhad Hosseinzadeh Lotfi; Seyed Esmaeil Najafi; Bijan Rahmani Parchkolaei
International Journal of Services and Operations Management (IJSOM), 2023 Vol.46 No.1, pp.1 - 34
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