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Article Title

Investigating customer uncertainty and satisfaction in the banking industry: the role of organisational silence towards the customer, organisational hypocrisy and corporate social irresponsibility

Authors

Omid SolatiNik; Reza Salehzadeh; Seyed Mehdi Mirmehdi

Journal

International Journal of Business Innovation and Research (IJBIR), 2023 Vol.32 No.1, pp.25 - 46

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