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Determinants of service quality in the COVID-19 times: an analysis of online shopping in Brazil
André Philippi Gonzaga de Albuquerque; Fagner José Coutinho de Melo; Lucas Ambrósio Bezerra de Oliveira; Denise Dumke de Medeiros
International Journal of Services and Operations Management (IJSOM), 2023 Vol.46 No.3, pp.429 - 447
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