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Enhancing the customer experience AI-chatbot: service quality, emotional intelligence, and personalisation
Minh T.H. Le; Khoi Minh Nguyen; Ngan Thanh Nguyen; Nghi Hoang Vo; Khang Trieu Tran; Duc Trung Dao
International Journal of Trade and Global Markets (IJTGM), 2024 Vol.19 No.2, pp.111 - 132
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