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Techniques for mining the design of e-government services to enhance end-user experience
Yiannis Panagis, Evangelos Sakkopoulos, Athanasios Tsakalidis, Giannis Tzimas, Spiros Sirmakessis, Miltiadis D. Lytras
International Journal of Electronic Democracy (IJED), 2008 Vol.1 No.1, pp.32 - 50
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