Article Comments

Contributions from readers on our articles are very welcome. This form will let us retrieve the current data in the database and allows us to consider your comments.

Putting a face with a name: avatars, relationship marketing and service failure/recovery
David G. Taylor
International Journal of Electronic Marketing and Retailing (IJEMR), 2010 Vol.3 No.4, pp.363 - 381
11 + 12 =

Thank you for your feedback.