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Managing sales return in dual sales channel: its product substitution and return channel analysis
Erwin Widodo; Katsuhiko Takahashi; Katsumi Morikawa; I. Nyoman Pujawan; Budi Santosa
International Journal of Industrial and Systems Engineering (IJISE), 2011 Vol.9 No.2, pp.121 - 149
20 - 8 =

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