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A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Hadi Shirouyehzad; F. Hosseinzadeh Lotfi; Arash Shahin; Mir. B. Aryanezhad; Reza Dabestani
International Journal of Services and Operations Management (IJSOM), 2012 Vol.12 No.3, pp.289 - 308
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