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Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Hadi Shirouyehzad; F. Hosseinzadeh Lotfi; Arash Shahin; Mir. B. Aryanezhad; Reza Dabestani
International Journal of Services and Operations Management (IJSOM), 2012 Vol.12 No.4, pp.447 - 467
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