Article Comments

Contributions from readers on our articles are very welcome. This form will let us retrieve the current data in the database and allows us to consider your comments.

A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint
Michael Sony; Nandakumar Mekoth
International Journal of Services and Operations Management (IJSOM), 2012 Vol.12 No.4, pp.490 - 508
4 + 18 =

Thank you for your feedback.

Return to top