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Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms: an SEM approach
Keng-Boon Ooi; Veeri Arumugam; Voon-Hsien Lee; Janet Lew-Sian Wooi
International Journal of Services, Economics and Management (IJSEM), 2012 Vol.4 No.3, pp.186 - 208
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