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Implementation of DMAIC methodology in supply chains to reduce customer end-rejections: a case study in an Indian SME
T. Senthilkumar; S. Karthi; S.R. Devadasan; N.M. Sivaram; C.G. Sreenivasa; R. Murugesh
International Journal of Productivity and Quality Management (IJPQM), 2012 Vol.10 No.3, pp.388 - 409
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