Article Comments

Contributions from readers on our articles are very welcome. This form will let us retrieve the current data in the database and allows us to consider your comments.

Application of importance and satisfaction indicators for service quality improvement of customer satisfaction
Fei-Yun Chen; Shun-Hsing Chen
International Journal of Services Technology and Management (IJSTM), 2014 Vol.20 No.1/2/3, pp.108 - 122
2 + 17 =

Thank you for your feedback.

Return to top