Article Comments

Contributions from readers on our articles are very welcome. This form will let us retrieve the current data in the database and allows us to consider your comments.

Staffing and routing in a two-tier call centre
Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky
International Journal of Operational Research (IJOR), 2005 Vol.1 No.1/2, pp.8 - 29
4 - 15 =

Thank you for your feedback.