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Total quality management practices and organisational performance in Jordanian courier services
Rateb J. Sweis; Rawan A. Saleh; Rawan H. Al-Etayyem; Bara' T. Qasrawi; Ayat M. Al Mahmoud
International Journal of Productivity and Quality Management (IJPQM), 2016 Vol.19 No.2, pp.258 - 276
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