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Hierarchical model of service quality and its effect on consumers' perceived image, satisfaction and behavioural intentions: a study of Bangkok's mass rapid transit systems, Thailand
Prapat Chongsanguan; Jirasek Trimetsoontorn; Wanno Fongsuwan
Journal for Global Business Advancement (JGBA), 2016 Vol.9 No.4, pp.331 - 356
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