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Role of channel integration on the service quality, satisfaction, and repurchase intention in a multi-channel (online-cum-mobile) retail environment
Shuqing Yang; Yaobin Lu; Patrick Y.K. Chau; Sumeet Gupta
International Journal of Mobile Communications (IJMC), 2017 Vol.15 No.1, pp.1 - 25
17 - 5 =

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