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Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran
Arash Shahin; Zahra Mahdavi; Faramarz Shahmohammadi
International Journal of Productivity and Quality Management (IJPQM), 2017 Vol.21 No.1, pp.97 - 111
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