Article Comments

Contributions from readers on our articles are very welcome. This form will let us retrieve the current data in the database and allows us to consider your comments.

Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Arash Apornak
International Journal of Productivity and Quality Management (IJPQM), 2017 Vol.21 No.1, pp.129 - 141
6 + 10 =

Thank you for your feedback.

Return to top