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The assessment of service quality in private hospitals in Amman area using the gap approach
Alaa Khraisat; Rateb J. Sweis; Rawan Saleh; Taghreed Suifan; Mohammed Hiyassat; Adel Sarea
International Journal of Productivity and Quality Management (IJPQM), 2017 Vol.22 No.3, pp.281 - 308
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