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The benefits of information technology strategy and management for cloud-based CRM systems using the interactive qualitative analysis approach
You-Shyang Chen; Chun-Hui Wu; Huan-Ming Chuang; Li-Chuan Wang; Chien-Ku Lin
International Journal of Technology, Policy and Management (IJTPM), 2018 Vol.18 No.1, pp.25 - 46
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