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Comparing apples and manzanas: instrument development for cross-national analysis of emotional labour in public service jobs
Seung-Bum Yang; Mary E. Guy; Aisha Azhar; Chih-Wei Hsieh; Hyun Jung Lee; Xiaojun Lu; Sharon Mastracci
International Journal of Work Organisation and Emotion (IJWOE), 2018 Vol.9 No.3, pp.264 - 282
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