Forthcoming and Online First Articles

International Journal of Services and Standards

International Journal of Services and Standards (IJSS)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Services and Standards (One paper in press)

Regular Issues

  • The mediating role of workplace ostracism in the relationship between diversity, inclusion, and workplace deviant behaviour   Order a copy of this article
    by Ashik Das, Md. H. Asibur Rahman 
    Abstract: The study aims to investigate the mediating role of workplace ostracism between diversity and inclusion initiatives and organisational workplace deviant behaviour. It employs a quantitative approach based on an empirical survey. Physical survey questionnaires are distributed to 250 employees in the utility service sector in Dhaka City, Bangladesh. Additionally, an online questionnaire is circulated using Google Forms services through personal contacts. Respondents evaluate each questionnaire item on a five-point Likert scale. Researchers utilise structural equation modelling (SEM) to examine relationships among constructs and test hypotheses. However, the investigation fails to recognise the mediating role of workplace ostracism between workplace diversity and inclusion and workplace deviant behaviour. The findings offer valuable insights for managers in effectively managing workplace diversity, inclusion, and behaviour, serving as a resource for organisations and practitioners. The research implications are discussed, acknowledging limitations. Finally, potential future research directions are explored to enhance understanding of these critical elements in organisational dynamics.
    Keywords: workplace ostracism; diversity; inclusion; workplace deviant behavior; utility service.
    DOI: 10.1504/IJSS.2024.10070140
     

 

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