EuroMed J. of Management (4 papers in press)

Regular Issues

• Investigating the relationship between organizational culture factors and organizational ethics factors: a research in a hospital  
  by Zeinab Babaeinesami, Abdollah Babaeinesami 
  Abstract: The aim of this study was to investigate the relationship between organisational culture and organisational ethics in Rouhani Hospital. This topic has been very little explored. The statistical population of this study is the personnel of the Rouhani Hospital, numbering 190 people, 127 of which were selected by random sampling based on the method of Krejcie and Morgan (1970). The data were collected using Robbins (1991) organisational culture questionnaire and Hunt et al.’s (1989) organisational ethics questionnaire. SPSS software was used to analyse the research data. The inferential test used in the present study includes: the Kolmogorov-Smirnov test and Pearson correlation coefficient to investigate the relationship. The results of the analysis of the findings showed that there is a significant relationship between organisational culture elements and organisational ethics. Among the elements of organisational culture, creativity and innovation of the Rouhani Hospital we had the most significant relationship with organisational ethics at the significant level of 0.05.
  Keywords: culture; organisational culture; ethics; organisational ethics; Rouhani Hospital.
  DOI: 10.1504/EMJM.2024.10060677
   
  
• How do the managers of local businesses integrate the digital transition imperative into their strategy?  
  by Déborah LEJUSTE, FRANCOIS ACQUATELLA, Martine Hlady-Rispal 
  Abstract: While the deployment of modern digital tools, understood internally, could have an impact on organisation and production processes, the perception of growing complexity, combined with a lack of training, are preventing local businesses managers from implementing a real long-term digital strategy, to meet their customers’ expectations as effectively as possible. A qualitative study analysed the attitudes and behaviours of local businesses managers, as well as their strategies, showing how societal changes are nevertheless pushing them towards digital maturity. Beyond a real awareness of the importance of integrating digital technology into their strategy, and the desire to make it converge with the ecological transition, DIY and a lack of time are holding back innovation and digital maturity, which suggests the long road ahead for local businesses managers, who are nonetheless the key to successful and profitable digital integration.
  Keywords: digital transition; manager; local business; strategy; crisis.
  DOI: 10.1504/EMJM.2024.10061593
   
  
• Overall customer satisfaction and demographic characteristics on retail consumers in Oyo State  
  by Oluranti Olukemi Sangodoyin, Khulekani Sibanda 
  Abstract: This study investigates the relationship between demographic characteristics and customer satisfaction in the retail sector of Oyo State. Surveys were conducted to evaluate satisfaction levels and collect demographic data. The statistical analyses, which encompassed correlation, regression, and ANOVA, revealed fascinating insights. There was a direct relationship between age and satisfaction, suggesting that age has an impact on consumer contentment. The dynamics of gender displayed subtle complexities, as certain groups demonstrated slightly lower levels of satisfaction. Satisfaction exhibited a positive correlation with income, highlighting the influence of economic factors. The study uncovered an intricate correlation, suggesting that one’s educational history can impact their perceptions of the retail industry. The occupation exhibited notable disparities in satisfaction, necessitating additional scrutiny. The multiple regression models emphasised the combined influence of demographic variables. Businesses should consider implementing personalised marketing strategies, offering flexible pricing options, and developing occupation-specific initiatives as part of their recommendations. This study provides valuable insights for academic discourse and practical applications, serving as a basis for businesses to improve their strategies and increase customer satisfaction in the face of market dynamics. By prioritising adaptability and actively engaging with the community, businesses can foster long-lasting satisfaction and loyalty among various consumer segments.
  Keywords: customer satisfaction; demographic characteristics; retail consumers; retail industry.
  DOI: 10.1504/EMJM.2024.10064569
   
  
• The effect of person organisation fit based on Waja Sampai Kaputing (POF WASAKA) and quality of work life on employee performance: the mediating role of job satisfaction.  
  by Dahniar Dahniar, Purnamie Titisari, Arnis Budi Susanto, Diana Sulianti K. Tobing, Dominikus Rato 
  Abstract: This research aims to analyse POF WASAKA and QWL on employee performance with job satisfaction as an intervention at palm oil companies in South Kalimantan. Data collection was carried out using questionnaires from 220 employees. This explanatory research uses SEM analysis with SmartPLS version 3.0. The research results show that POF WASAKA has a significant effect on job satisfaction, meaning that the suitability of POF WASAKA is met which creates job satisfaction. QWL has a significant effect on job satisfaction, meaning that QWL is implemented well and creates job satisfaction. POF WASAKA has a significant effect on employee performance, meaning that successfully implementing POP WASAKA can improve employee performance. QWL has no effect on employee performance, meaning that QWL cannot improve employee performance before getting job satisfaction. POF WASAKA influences performance with job satisfaction as an intervening; meaning POF Wasaka contributes to high and low employee performance through job satisfaction.
  Keywords: POF WASAKA; quality of work life; QWL; job satisfaction; employee performance; person organisation fit.
  DOI: 10.1504/EMJM.2024.10064893