Forthcoming and Online First Articles

International Journal of Business Competition and Growth

International Journal of Business Competition and Growth (IJBCG)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Business Competition and Growth (One paper in press)

Regular Issues

  • Smart ordering: assessing customer satisfaction towards AI-assisted food ordering and delivery management systems   Order a copy of this article
    by Hardaman Singh Bhinder  
    Abstract: The research study focuses on the role of artificial intelligence for customer satisfaction in the food service industry. A mixed-method approach was used to gather primary data from 354 users in Punjab, which was derived through a self-structured questionnaire, while also taking secondary data from several sources of academic publishing. The analysis consists of the application of various statistical tools, including MS Excel, SPSS 26 and AMOS 23 to compute various metrics such as mean, standard deviation, regression, and SEM. These tests are used to prove the objectives and hypothesis of the study. The studies key findings are as follows: AI-driven recommendation facilitates further choices for users at the ordering stage in an engaged environment. This positively correlates with overall user satisfaction as they receive the actual results. The research has also brought into the limelight the difficulties users face with AI-supported delivery systems.
    Keywords: AI-assisted food ordering; customer satisfaction; smart ordering systems; service quality; delivery management systems.
    DOI: 10.1504/IJBCG.2025.10069933
     

 

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