International Journal of Business Process Integration and Management (15 papers in press)

Regular Issues

• Application of a knowledge management system as the supporting factor of success in a rural innovation program  
  by Wilopo Wilopo 
  Abstract: This study aims to test the application of a knowledge management system as the supporting factor of success in a rural innovation program. The study used the Soft System Methodology (SSM) (Checkland and Scholes, 1990). It is a methodology based on systems thinking and system concept dealing only with human activity system (Hardjosoekarto, 2012) which consists of seven stages. Data was collected using literature studies concerning the law, presidential decrees, government regulations, Ministry of Social Affairs Regulation, Regulation of the Ministry of Rural Development and Transmigration (KDPDTT) associated with the Social Space of Knowledge (RSP). An in-depth interview technique was used through Focus Group Discussions (FGD). The Knowledge Management for Rural Innovation program already existed but it is not successful to support good governance. Knowledge management will effectively benefit the learning organisation through knowledge that allows for developing a community group memory to prevent a 'brain drain' as a result of a shift or change in leader/community leaders at the expiration of a program (legacy capture). The originality of this research can be seen from the documentation of practices in community development and empowerment, such as sharing forums regularly, replication innovation of quantity and quality in infrastructure development, local economy, and human resources, and establishment of knowledge management system.
  Keywords: knowledge management; supporting factor; rural innovation program.
  
  
• The effect of corporate governance and risk acceptance criteria on non-performing loans with technology monitoring moderation  
  by Maswar Purnama, Sri Mangesti Rahayu, Muhammad Saifi, Cacik Rut Damayanti 
  Abstract: This study aims to test and analyse corporate governance and risk acceptance criteria as drivers of non-performing loans (NPLs) and test whether there is a moderation effect of technology monitoring in the relationship between these variables. This research is a quantitative research. The data in this study are a combination of primary data obtained through questionnaires and also secondary data obtained from bank credit portfolios. The research took place at the Micro Branch Office of Bank Mandiri in Central Java Region, Indonesia, with the head of the branch office as a sample in this study. The sampling technique used is judgement sampling and data analysis using SEM. The results showed that corporate governance had a positive and significant effect on risk acceptance criteria, corporate governance had a negative and significant effect on NPL, risk acceptance criteria had a negative and not significant effect on NPL, and technology monitoring had a positive and not significant effect in moderating the relationship between corporate governance and risk acceptance criteria for NPLs. The originality of this research lies in testing the effect of corporate governance and risk acceptance criteria on NPLs with the updated technology monitoring as a moderating variable.
  Keywords: non-performing loan; corporate governance; technology monitoring.
  
  
• The effect of transglobal leadership on bank sustainability mediated by militancy, innovation culture and bank performance  
  by Kadarisman Hidayat, Sis Apik 
  Abstract: This research examines the effect of transglobal leadership on militancy, innovation culture, bank performance and bank sustainability. A quantitative approach and data collection using survey methods are used. The population in this study were all regional offices and branch offices of PT. Bank Rakyat Indonesia (Persero) Tbk. The sampling technique uses Stratified Proportional Area Random Sampling (SPARS). The analytical method uses Structural Equation Modelling (SEM). The results show that there was a significant influence between transglobal leadership and militancy, innovation culture, and bank performance. There was a positive and significant relationship of militancy towards innovation culture and bank sustainability. The novelty in this study is to use the militancy and innovation culture variables as a mediating effect of transglobal leadership on bank sustainability.
  Keywords: bank performance; bank sustainability; innovation culture; militancy; transglobal leadership; SEM; BRI; Asia; Indonesia; signalling theory.
  
  
• Flexibility-based selection of paradigms and tools for BP modelling and execution  
  by Asma Mejri, Sonia Ayachi Ghannouchi, Ricardo Martinho 
  Abstract: The last decades have witnessed several changes at the level of the development and the adoption of several business process management approaches, methodologies, tools and paradigms. These latter support all stages of the business process management life-cycle. Owing to the continuous, increasing and rapid changes in the context or environment in which organisations operate, the flexibility of business processes ranks high on the list of priorities of organisations. Hence, organisations must be able to respond promptly and effectively to these changes and unexpected turbulence. This research presents a generic approach for guiding business process engineers to choose paradigms and tools, for modelling and executing their business process, in the sense of taking into account their flexibility requirements. A case study is conducted considering the well-known Scrum framework as a business process for which the approach is applied. Business processes are analysed in terms of flexibility needs, and then our approach guides process engineers on the modelling paradigm and tools they can use accordingly.
  Keywords: flexibility; business process management; paradigms; BPMS; guidance; Scrum framework.
  
  
• The mediating effect of dividend policy on the effect of asset structure on firm value  
  by Sri Mangesti 
  Abstract: This study examines the mediating effect of dividend policy on the effect of asset structure on firm value. The locations of this study were manufacturing companies located or operated in the territory of the Republic of Indonesia and on the Indonesia Stock Exchange in the period 2011-2015. The results show that (1) the asset structure has no significant effect on the dividend policy: this finding indicates that empirically the asset structure is not always or not a determinant of dividend policy in manufacturing companies in Indonesia; (2) dividend policy has a significant effect on firm value: this result supports bird-in-the-hand theory which states that investors feel more secure to earn income as dividend payments rather than waiting for capital gains (Lintner, 1962); (3) the asset structure directly and significantly influences the firm value; however, dividend policy does not mediate the effect of asset structure on firm value. The originality of the research is that there has been no testing about the mediating effect of dividend policy on the effect of asset structure on firm value, and that previous research that examined the effect of asset structure on dividend policy as done by Olakunle and Emmanuel (2014), Harc (2015) and Cekresi (2015) used only one indicator, i.e. fixed asset to total asset (FATA) asset variable, while this research uses two indicators at once for asset structure variable, i.e. current asset to total asset (CATA) and fixed asset to total asset (FATA).
  Keywords: dividend policy; asset structure; firm value.
  
  
• BUSINESS PROCESS MANAGEMENT IN IMPLEMENTATION ORDERING MANAGEMENT SYSTEM IN SUPPLY CHAIN COMPANY  
  by Roy Pisela, Nilo Legowo 
  Abstract: Supply chains are highly complex business process and interconnected structures essential to the success of any company. Quick service restaurants in particular need optimal supply chain performance to ensure they have the right amount of food products and other supplies to support a new product launch, deliver on a promotion or simply provide a great customer experience. The supply chain plays a major role in modern enterprises to gain a competitive advantage in today's business environment. Since the elements of supply chain have been typically separate and independent entities, the main objective of supply chain management is to develop a mechanism to prioritise goals and to coordinate activities for optimal implementation of system. Information is the most significant element of coordination. Information technology can be used to help implement the participation of supply chain elements in the supply chain system. These critical business challenges are driving the need to focus on creating strong business process management in supply chain solution through implementation ordering management system information.
  Keywords: supply chain; quick service restaurant; ordering management system; business process management; business process.
  
  
• Efficiency evaluation of state co-operative banks employing data envelopment analysis and neural network technique  
  by Triambica Gautam, Amit Srivastava, Shruti Jain 
  Abstract: India is one of the fastest-growing economies in the world. Banks have played an important role in this growth and are a critical aspect of the future as well. The banking sector is undergoing tremendous change nowadays to meet the need of the hour. Cooperative and commercial banks are the two major categories of banks. The cooperative banks, in spite of a very small market share are likely to play an increasingly important role in the future keeping in mind their ability to ensure higher financial inclusion. In this paper, the authors have designed a model employing Data Envelopment Analysis (DEA) for State Cooperative Banks (StCBs). An input-oriented model was used and both, constant returns to scale (CRS) and variable returns to scale (VRS), runs of the model were used to determine efficiencies and rank these banks. Maharashtra State Cooperative bank emerged as the only efficient bank under the VRS run and Gujarat State Cooperative Bank showed highest score of 0.982 under the CRS run of the DEA model. The model is validated using the Neural Network technique with an accuracy of 93.5% for 70-30 ratio and an overall R-value of 0.944.
  Keywords: co-operative banks; data envelopment analysis; efficiency; neural network; input oriented.
  
  
• Multi-objective business process optimisation: a business sustainability approach  
  by Arnesh Telukdarie, Megashnee Munsamy 
  Abstract: Business models have evolved from financial centricity to triple bottom line (TBL) centric. The challenge is the quantification of all business activities, as contributing to TBL, and predicting optimisation interventions to maximise TBL benefits. This research adopts 4IR tools to predict TBL optimisation. Chemical and business process sciences are integrated in developing a 4IR based predictive model to forecast the impact of change on TBL. Business processes capture business activities to develop a model representing the business. The model outputs are adopted to develop objective functions for the economic, environmental, and social aspects, for the multi-objective TBL optimisation. The reference TBL is defined, with the optimised TBL targets determined by reverse engineering the objective functions. The model is applied to logistics business which forecasts savings of 28 to 44 million rands (USD 2
  Keywords: business sustainability; triple bottom line; TBL; business processes; modelling; optimisation; energy.
  DOI: 10.1504/IJBPIM.2024.10064641
   
  
• An approach based on process mining for generalisation assessment of BPMN models  
  by Amal Elbehi, Fouzia Kahloun, Sonia Ayachi Ghannouchi 
  Abstract: Business process models include several elements such as tasks, events and actors about the modeled processes A high degree of details in such models complicates their understanding Moreover, this causes tremendous analysis tasks This paper presents an approach to generalize process models Given a detailed model, we use abstraction rules and conformance checking measures to generalize BPMN process models in order to bring the model to a higher generalization level This proposed approach of generalization starts by considering the global process model and then uses the frequency of activities in the model in order to support model comprehension as well as identifying significant tasks in the considered process model This approach is mainly dedicated to BPMN process models and relies on process mining It has been applied in this case study: the tracking master’s degree theses process.
  Keywords: generalisation; process mining; abstraction; conformance checking; BPMN.
  DOI: 10.1504/IJBPIM.2024.10064835
   
  
• Robotic process automation for the advance payment to suppliers process  
  by Ana Julia Dal Forno, Karina N. Fagundes, Ciro André Pitz, Maiquel De Brito 
  Abstract: In the corporate environment, several activities are performed manually, forcing operators to perform repetitive tasks instead of focusing on process improvement. For this reason, organisations are investing in robotic process automation (RPA) tools to perform the tasks, providing quality and productivity gains. This work aimed to use the Blue Prism software to automate the advance payment to suppliers process, which replaces the manual work of an attendant with a robot. The development was carried out for the administrative department of a company in the food sector located in Gaspar/SC, Brazil. The activities developed by the robot range from the initial service on the portal, Service Now, to the inclusion of the advance in the SAP system, and the closure of the service. The results showed an increase in efficiency and productivity, with an annual gain of 28 hours, in addition to system integration, and a decrease in service errors, which provides quality to the information.
  Keywords: ERP; process improvement; Blue Prism; software integration.
  DOI: 10.1504/IJBPIM.2024.10064836
   
  
• Obtaining the best practices from internal benchmarking: an analysis of the efficiency of a network of fuel stations  
  by Roberta Korb Bondan, Daniel Pacheco Lacerda, Fabio Antônio Sartori Pira, Bárbara Pisoni Bender Andrade 
  Abstract: The research developed an internal benchmark among a network of five fuel retailers using data envelopment analysis (DEA). Only three of the five fuel retailers reached the efficiency frontier within the analysed period. We identify which factors are representative of increasing the performance of the units considered inefficient. The research shows that the implementation of an efficiency monitoring standard is an important factor to follow. Identifying best practices can help increase the efficiency of inefficient operations without the need for external comparisons. DEA contributes to efficiency evaluation due to its robustness. One of the contributions of this study is the identification of fuel retail network units that are benchmarks. It sought to identify improvement opportunities to increase the technical efficiency of the units considered inefficient. This study proposes a management model capable of evaluating efficiency over time, as well as defining, prioritising, and monitoring actions that enable performance improvements.
  Keywords: fuel retailers; data envelopment analysis; DEA; efficiency; benchmarking.
  DOI: 10.1504/IJBPIM.2024.10064886
   
  
• A study on the factors that impact consumer decision-making process in the context of using social media for choosing a hotel in India among students  
  by Vasumathi Arumugam, Jeffrey Ambrose 
  Abstract: This study aims to uncover the factors influencing students' hotel selection process in India via social media platforms and to assess the relationships, dependencies, and variances among these factors. The findings provide valuable insights for hotel managers to enhance their business strategies. The study examines how variables such as family income, education level, accompanying persons, online reviews, gender, app usage, and social media platform preferences influence hotel selection and visit frequency. It also investigates the influence of education level and gender on restaurant selection mode preferences. Conducted through probability sampling and a structured questionnaire, the study collected 215 responses online from students in Tamil Nadu, India. Statistical analyses using SPSS software, including discriminant analysis, correlation analysis, regression, chi-square test, and ANOVA, were employed to analyse the data. The findings reveal that social media significantly impacts restaurant selection, with factors such as family income and educational background playing crucial roles. Furthermore, the study suggests that the influence of social media on restaurant decisions is expected to grow in tandem with technological advancements. This research contributes valuable insights for restaurant managers and marketers to enhance their strategies and adapt to the changing landscape of consumer preferences in the digital era.
  Keywords: social media; digital marketing; consumer decision-making process; hotels and managers; online behaviour and marketing; India.
  DOI: 10.1504/IJBPIM.2024.10064922
   
  
• Business process management critical success factors: a scoping review  
  by Rivoningo Sukumani, Lumka Salamntu, Lisa Seymour 
  Abstract: Business Process Management (BPM) is a management technique that employs a variety of methods to ensure that business processes are created, modelled, monitored, and optimised to deliver organisational results that support business strategy and corporate objectives. Organisations have invested a lot of money in the adoption of BPM-related initiatives. Despite the investment made, BPM initiatives, particularly in public sector, do not always succeed and it is not understood why. The study examines the critical success factors of BPM through a scoping review. It reveals that top management support, communication, organisational culture, strategic intent, people, and BPM governance are the key success factors in the context of public sector or developing countries. Among them, top management support, organisational culture, and communication are particularly highlighted as the most significant factors. This research fills the gap in the study of BPM critical success factors from the perspective of public sector organisations, providing important insights for further exploring the application of BPM in the public sector or developing countries.
  Keywords: business process management; critical success factors; public sector organisations.
  DOI: 10.1504/IJBPIM.2024.10064932
   
  
• Analysis and redesign of direct bidding process in oil and gas industry in Aceh using business process improvement  
  by Nur Izzaty, Diana Salsabila, Hasan Yudie Sastra 
  Abstract: BPMA is a local management agency established by the Indonesian Government responsible in managing and monitoring upstream oil and gas projects in Aceh Province. The business process of direct bidding working areas encountered several issues such as disintegrated activities, excessive bureaucracy, and tasks redundancy leading to excessive time consumption and inflexibility. This study employed business process improvement (BPI) method to analyse and redesign the business process. The result discovered 108 activities accomplished in 1,180 days for the as-is model and 91 activities with the duration of 554 days for the to-be model. The performance comparison between the two models, based on the devil's quadrangle, indicated 53% of time saving and 16% increase in flexibility. Eventually, this study is expected to improve the process performance, shorten processing time, maximise the function of BPMA, as well as create effective, efficient and adaptable direct bidding business processes in oil and gas industry.
  Keywords: business process; business process improvement; BPI; oil and gas industry; streamlining; devil's quadrangle.
  DOI: 10.1504/IJBPIM.2024.10065022
   
  
• A framework for improving continuous awareness: moving from centralised to distributed teams  
  by Alexandre L'Erario, Marco Aurelio Panizza Damato 
  Abstract: Distributed software development (DSD) is a practice increasingly adopted by companies worldwide. The DSD can accelerate time-to-market, reduce costs, and bring a site close to the customers. However, along with the benefits, there are problems and challenges when companies shift from centered to distributed development. This work presents a framework for supporting centered teams moving to distributed teams focusing on awareness. The loss of awareness impacts the team's effectiveness and mutual trust and affects employees' willingness and enthusiasm for the work, directly affecting productivity. The impact on productivity occurs because when employees are remote, there is a feeling of loss of reliability, monitoring, and transparency for managers. This paper shows action research that executed a framework in a real organization and explores the awareness in this scenario. The main contribution of this paper is the framework and, as a result, the organization's improved productivity and quality. Furthermore, applying this framework to the organization was critical for the organization's viability facing the COVID-19 pandemic.
  Keywords: distributed software development; DSD; productivity; communication; awareness; framework.
  DOI: 10.1504/IJBPIM.2024.10065023