International Journal of Business Process Integration and Management (8 papers in press)

Regular Issues

• BUSINESS PROCESS MANAGEMENT IN IMPLEMENTATION ORDERING MANAGEMENT SYSTEM IN SUPPLY CHAIN COMPANY  
  by Roy Pisela, Nilo Legowo 
  Abstract: Supply chains are highly complex business process and interconnected structures essential to the success of any company. Quick service restaurants in particular need optimal supply chain performance to ensure they have the right amount of food products and other supplies to support a new product launch, deliver on a promotion or simply provide a great customer experience. The supply chain plays a major role in modern enterprises to gain a competitive advantage in today's business environment. Since the elements of supply chain have been typically separate and independent entities, the main objective of supply chain management is to develop a mechanism to prioritise goals and to coordinate activities for optimal implementation of system. Information is the most significant element of coordination. Information technology can be used to help implement the participation of supply chain elements in the supply chain system. These critical business challenges are driving the need to focus on creating strong business process management in supply chain solution through implementation ordering management system information.
  Keywords: supply chain; quick service restaurant; ordering management system; business process management; business process.
  
  
• Improvement of Training Procurement Business Process using DMAIC at PT. Transportasi Jakarta (Transjakarta)  
  by Adam Bagaskara Putra, Liane Okdinawati 
  Abstract: PT. Transportasi Jakarta (Transjakarta), as a company that focuses on the services of Bus Rapid Trans (BRT) transportation system integration services in Jakarta (Indonesia), always tries to provide the best service for its customers. The procurement of relevant training for employees is one of the efforts from the company to develop its employee competency and insight to improve service satisfaction for its customers. The company currently has its own business process for procuring training for its employees, but this business process still needs improvement. The slow approval of documents by the relevant directors, additional training needs beyond the annual training plan, and numerous validation documents are problems that are often encountered in business processes for procuring training in companies. This research uses the DMAIC and only reaches the Improve phase, because this research focuses on improving complex business processes for procuring employee training into simpler business processes.
  Keywords: training procurement; business process; DMAIC.
  DOI: 10.1504/IJBPIM.2024.10065114
   
  
• Identifying performance measures relationships in business processes based on data mining  
  by Wiem Khlif, Lamine Karous, Nadia Bouassida, Faiez Gargouri 
  Abstract: Establishing performance measures relationships is very important in order to make relevant decisions. Actually, these measures are calculated separately without establishing any relation with other elements having impact on the business process (BP). In fact, it is vital to identify all concepts in the BP and integrate domain knowledge. The enhancement of BP performance relies on data understanding and pertinent interpretation of results. So, we propose a new approach for identifying semantic relationships between performance measures related to BPMN elements/actors and belonging to the same or different category(ies), and, between performance measures and quality characteristics. The proposed approach first identifies a new ontology that allows creating semantic relationships between all terms. It uses data mining techniques, especially association rules, to extract information from annotated BP models to assist analysts during the BP performance improvement. The efficiency of the proposed approach is illustrated through performance measures. The illustration is made through a case study and the development of a tool that fully supports the proposed approach.
  Keywords: business process; BP; ontology; performance measures relationships; data mining; quality characteristics; association rules.
  DOI: 10.1504/IJBPIM.2024.10067305
   
  
• Unveiling the power of shared leadership in project realms: a synergy of planning, knowledge, cohesion, and trust  
  by Riaz Ahmed, Anosh Ahmad Khan, Simon P. Philbin 
  Abstract: Information technology (IT) projects have a considerably higher failure rate when compared to projects in other industrial sectors. Shared leadership offers an approach to tackle this shortcoming, however, there are a lack of studies in the extant literature that have investigated the role of shared leadership in IT projects to improve knowledge sharing, planning, cohesion and trust in projects. Therefore, this study aims to explore how project planning, knowledge sharing, and team cohesiveness can bridge the link between shared leadership and project success in the presence of trust in teams. A survey instrument was adopted to collect data from 154 project managers, team leaders, team members, and project coordinators of leading project-based IT companies in Pakistan. The findings reveal a significant and positive impact of shared leadership on project success Furthermore, project planning, knowledge sharing and team cohesion significantly mediated the relationship between shared leadership and project success. Also, trust in the team strengthens the positive relationship between shared leadership and project success, thereby suggesting that project managers of IT projects should exhibit shared leadership through formal project planning, knowledge sharing, team cohesion and developing trust among team members.
  Keywords: shared leadership; information technology; project success; project planning; knowledge sharing; cohesion; trust in teams.
  DOI: 10.1504/IJBPIM.2024.10067726
   
  
• Digital transformation in managing outgoing student applications: enhancing administrative efficiency in higher education institutions  
  by Eugénia Santos, Antonio Trigo 
  Abstract: Digital transformation is essential for improving the operational processes of organizations and, consequently, their performance. This work presents the prototype of a computer application to support the management of outgoing students' applications in a higher education institution. The key outcomes of this work include the systematization of the process, the establishment of Key Performance Indicators, and the real-time monitoring and traceability of students' applications. From a managerial perspective, this work provides insights for higher education institutions aiming to digitalise and control their processes. Moreover, it offers a practical framework that can be adapted by any industry seeking to implement controlled processes, enabling the collection of data from activities to feed the key performance indicators.
  Keywords: higher education institution; digital transformation; business process management; key performance indicator; management control.
  DOI: 10.1504/IJBPIM.2024.10067820
   
  
• Examining the pandemic shifts in payment: awareness and inclination in digital payments across demographics  
  by S. Nithya Sri Meenakshi, Bijay Prasad Kushwaha, Fekadu Maru 
  Abstract: This study investigates the transition in digital payment preferences across diverse demographics after the global health crisis, focusing on understanding the determinants affecting the adoption of digital payment methods and user confidence. An analytical cross-sectional survey involving a sample of 567 participants from India was executed, and the collected data was subjected to examination utilising partial least squares structural equation modelling (PLS-SEM). The selection of participants was carried out through purposive sampling. The results indicate that while factors like user-friendly functionalities, feedback mechanisms, and time efficiency are crucial, age plays a significant role in shaping user perception, trust, and willingness to embrace digital payment technologies. These findings highlight the necessity for businesses to prioritise strategies that increase user understanding, cultivate trust, and improve usability to leverage the growing market for digital payment solutions in the post-pandemic period.
  Keywords: digital payments; demographics; user awareness; trust; post-pandemic shift.
  DOI: 10.1504/IJBPIM.2024.10067840
   
  
• Addressing cartels in emerging markets: a critical analysis of legal implications and policy reforms  
  by Snigdha Sarkar, Bikash Rup, Manabhanjan Sahu 
  Abstract: This study critically examines cartels and their legal ramifications within emerging markets employing a systematic literature review (SLR) methodology, we utilised the TCCM protocol to synthesise literature and conduct bibliometric keyword analysis. The study primarily focuses on the Competition Act, 2002, evaluating its efficacy in addressing deficiencies of the MRTP Act, 1969, and identifying gaps in the new legislation. Findings from selected papers are presented, along with proposed suggestions derived from each, offering insights into practical measures to mitigate the negative impact of cartels. Notably, the SLR contributes by evaluating the results of each paper, identifying gaps, and also highlighting practical deficiencies in the present research. It proposes solutions to address various hurdles associated with different types of cartels and enhance the understanding of regulatory challenges in emerging markets. This study provides valuable insights for policymakers and researchers navigating complexities in cartel governance, contributing to the ongoing discourse.
  Keywords: cartels; legal ramifications; emerging markets; systematic literature review; SLR; TCCM protocol; bibliometric keyword analysis; Competition Act; 2002; MRTP Act; 1969.
  DOI: 10.1504/IJBPIM.2024.10067983
   
  
• Unveiling the impact: how lantern product value attributes drive purchase intentions among peoples  
  by Mengran Yan, S. Siti Suhaily 
  Abstract: The creation of traditional lantern products has drawn more attention as traditional culture has become resurgent. In order to support the development of lantern products, this paper aims to explore how the design of lantern products can meet the needs of people and investigate the correlations between purchase intentions and the value attributes of lantern products. To examine these relationships, we propose a quantitative research method based on a questionnaire survey, utilising statistical software like SPSS for data processing, including correlation analysis, regression analysis, and more. The study's findings show that people's purchase intentions are positively influenced by the lantern products' value attributes. Finally, demographic differences among peoples have varying impacts on the value attributes and purchase intentions for lantern products.
  Keywords: traditional culture; lantern; product; peoples; significance; value attributes; purchase intention; demographic variables; data analysis; consumer value theory.
  DOI: 10.1504/IJBPIM.2024.10068198