Forthcoming and Online First Articles

International Journal of Information Systems and Change Management

International Journal of Information Systems and Change Management (IJISCM)

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International Journal of Information Systems and Change Management (5 papers in press)

Regular Issues

  • The impact of the reinforcement of the internal control systems on enhancing resilience capacities of Moroccan Companies: a multiple case study   Order a copy of this article
    by Alae A.L. Shakarchi, Mohammed Achraf Nafzaoui 
    Abstract: Internal control systems can be categorised as either restrictive or simulative. Organizational resilience requires adaptation and flexibility. Managing this conflict is crucial for organizations: they have to deal with ever faster and unpredictable changes in the environment, while maintaining some control over their operations. This study aims to investigate and explore how adapting internal controls can strengthen the organisation's ability to anticipate, adapt, and transform in the face of challenges. The paper presents a case study of three Moroccan public companies affected by the COVID-19 pandemic. The data collection method was semi-structured interviews and the data obtained were analysed through conventional semantic content analysis. Our findings revealed a significant positive effect of the internal control components on the resilience of the studied organisations. This research does not aim to provide exhaustive or generalised results but rather seeks to identify avenues for future research.
    Keywords: Internal control; Organizational Resilience; Crisis Management; COVID-19; Case Study; Morocco.
    DOI: 10.1504/IJISCM.2024.10063964
     
  • An Examination of Multiple Mapping Techniques for Supply Chain Optimisation: A Case of Footwear Industry   Order a copy of this article
    by Marrium Noor, Asher Ramish, Abdul Waheed 
    Abstract: Lead time reduction is one of the targeted aims of any organisation as it is linked with process efficiencies and greater profitability. One of the most used tools in this aspect is lean manufacturing (LM). In order to be lean, organisations must analyse their processes to find out the wastes and ways to reduce that waste. In this paper, we are using different mapping techniques to analyse the footwear supply chain processes process breakdown structure (PBS), order fulfilment map, and pipeline mapping. The aim is to analyse the processes of that has small production capacity; and in order to fulfil the demand of the customers, it has outsourced its production and has opted supplier-based production. Another goal is to differentiate the processes of in-house and supplier-based production on the basis of lead time for both cases. We highlight the value added (VA) activities, non-value added (NVA) activities, and other wastes in the supply chain (SC) processes. After analysing the process flaws, LM tools are used to improve the process. In order to improve the SC processes, the most important concept is the integration of SC processes. Integrated processes focus on strong linkages and communication with each other.
    Keywords: Footwear Supply chain; Mapping techniques; lean manufacturing; supply chain integration; supply chain performance.
    DOI: 10.1504/IJISCM.2024.10064324
     
  • Digital transformation in enterprises: Does leaders' digital literacy matter?   Order a copy of this article
    by Ope Destrian, Sudarma Sudarma 
    Abstract: The current body of literature has emphasised the importance of digital transformation in small and medium-sized enterprises (SMEs). Unfortunately, not much concern has been laid on how SMEs undertake digital transformation. This study examines how the digital transformation of SMEs will be affected by leaders' digital literacy. Applying survey data from 277 SMEs in Indonesia, this paper evaluates a moderated mediation paradigm. The empirical outcomes show that leaders' digital literacy affects digital transformation through digital-technology utilisation. Furthermore, leaders' characters (e.g., age, educational degree, and gender) further influence the association between digital-technology utilisation and leaders' digital literacy. This work is among initial endeavours to assess the digital transformation among SMEs in a developing country such as Indonesia. Outcomes like digital transformation and digital-technology utilisation have not yet been surveyed in existing publications on digital literacy.
    Keywords: Indonesia; SMEs; Leader's characteristics; digital literacy; digital transformation; digital technology use.
    DOI: 10.1504/IJISCM.2024.10064389
     
  • Adoption of New-age Technology for Quality Client Service through Smart Real Estate Management   Order a copy of this article
    by Sathyanarayana Kaliprasad, Veer P. Gangwar, Raj Kumar Singh 
    Abstract: The study aims to investigate the adoption of smart technology in real estate for quality client service. In recent years, the use of technology in real estate has increased, such as app-based society and resident services. The study collected empirical data from 487 real estate executives through purposive sampling. The survey was conducted using a structured questionnaire. Findings suggest that speed of delivery, enjoyment of using the technology, and control of the technology are more important in the acceptance of smart technology in real estate for quality service delivery. Further, perceived value and perceived trust have a significant positive role in the adoption of smart technology for client services. Conversely, the perceived risk significantly negatively impacts adopting smart technology in real estate for quality client service. Theoretically, this study contributes by extending the applications of technology adoption in real estate for offering quality services to clients.
    Keywords: New-Age Technology; Smart Technology; Service Quality; Real Estate; App-based Society.
    DOI: 10.1504/IJISCM.2024.10064807
     
  • Impact of Digital Technologies Adoption on Firm Performance: the Mediating Role of Social Value Creation and the Moderating Role of Entrepreneurial Marketing in Indian SMEs   Order a copy of this article
    by R. Manigandan, Naga Venkata Raghuram J 
    Abstract: This study investigates the influence of adopting digital technologies (AI-enabled applications, big data analytics, IOT Applications) on firm performance with the mediating effect of social value creation and the moderating role of entrepreneurial marketing in Indian SMEs. Based on the dynamic capability view Theory, the conceptual model was developed. The data was collected from 265 Indian SMEs. The descriptive analysis through SPSS software and the hypothesis testing through structural equation modelling in SMART PLS 4 Software. The results demonstrate that Digital technologies positively and significantly affect firm performance. Moreover, the results indicated that social value creation fully mediates the relationship between digital technologies and firm performance. Furthermore, the relationship between digital technologies adoption and firm performance will be strengthened by entrepreneurial marketing. Further, this study will discuss the practical and theoretical implications, limitations and future direction.
    Keywords: AI-enabled applications; social value creation; entrepreneurial marketing; firm performance; big data analytics; IOT Applications; Indian SMEs.
    DOI: 10.1504/IJISCM.2024.10065096
     

 

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